--- title: Always on Student Recruiter Phone Agent FAQs description: Answers to the most common questions about Halda's AI Phone Agent. --- [Skip to content](https://info.halda.ai/knowledge/always-on-student-recruiter-phone-agent-faqs#main-content) [More support](https://info.halda.ai/knowledge/kb-tickets/new?hsLang=en) [![Halda Logo Black Tight-2.svg\]](https://info.halda.ai/hubfs/Halda%20Logo%20Black%20Tight-2.svg)](https://info.halda.io/knowledge?hsLang=en) - [AI Campaign Agent](https://info.halda.ai/knowledge/ai-campaign-agent) Show submenu for AI Campaign Agent - [AI Campaign Email](https://info.halda.ai/knowledge/ai-campaign-agent#ai-email-campaigns) - [Integrations](https://info.halda.ai/knowledge/ai-campaign-agent#integrations) - [AI Website Agent](https://info.halda.ai/knowledge/ai-website-agent#main-content) Show submenu for AI Website Agent - [AI Forms](https://info.halda.ai/knowledge/ai-website-agent#ai-forms) - [AI Hub](https://info.halda.ai/knowledge/ai-website-agent#ai-hub) - [AI Search](https://info.halda.ai/knowledge/ai-website-agent#ai-search) - [Integrations](https://info.halda.ai/knowledge/ai-website-agent#direct-integrations) - [Always On Recruiter Agent](https://info.halda.ai/knowledge/always-on-recruiter-agent#main-content) Show submenu for Always On Recruiter Agent - [AI Comeback Email](https://info.halda.ai/knowledge/always-on-recruiter-agent#ai-email) - [AI SMS and Phone](https://info.halda.ai/knowledge/always-on-recruiter-agent#ai-sms-and-phone) - [Integrations](https://info.halda.ai/knowledge/always-on-recruiter-agent#integrations) - [Analytics](https://info.halda.ai/knowledge/analytics#main-content) - [Settings](https://info.halda.ai/knowledge/settings#main-content) - [Student Records](https://info.halda.ai/knowledge/student-records) - [What's New](https://info.halda.ai/knowledge/whats-new) Open main navigation Close main navigation - [AI Campaign Agent](https://info.halda.ai/knowledge/ai-campaign-agent) Show submenu for AI Campaign Agent - [AI Campaign Email](https://info.halda.ai/knowledge/ai-campaign-agent#ai-email-campaigns) - [Integrations](https://info.halda.ai/knowledge/ai-campaign-agent#integrations) - [AI Website Agent](https://info.halda.ai/knowledge/ai-website-agent#main-content) Show submenu for AI Website Agent - [AI Forms](https://info.halda.ai/knowledge/ai-website-agent#ai-forms) - [AI Hub](https://info.halda.ai/knowledge/ai-website-agent#ai-hub) - [AI Search](https://info.halda.ai/knowledge/ai-website-agent#ai-search) - [Integrations](https://info.halda.ai/knowledge/ai-website-agent#direct-integrations) - [Always On Recruiter Agent](https://info.halda.ai/knowledge/always-on-recruiter-agent#main-content) Show submenu for Always On Recruiter Agent - [AI Comeback Email](https://info.halda.ai/knowledge/always-on-recruiter-agent#ai-email) - [AI SMS and Phone](https://info.halda.ai/knowledge/always-on-recruiter-agent#ai-sms-and-phone) - [Integrations](https://info.halda.ai/knowledge/always-on-recruiter-agent#integrations) - [Analytics](https://info.halda.ai/knowledge/analytics#main-content) - [Settings](https://info.halda.ai/knowledge/settings#main-content) - [Student Records](https://info.halda.ai/knowledge/student-records) - [What's New](https://info.halda.ai/knowledge/whats-new) - [More support](https://info.halda.ai/knowledge/kb-tickets/new) Welcome to the Halda Knowledge Base. - There are no suggestions because the search field is empty. 1. [Halda Knowledge Base](https://info.halda.ai/knowledge?hsLang=en) 2. [Always On Recruiter Agent](https://info.halda.ai/knowledge/always-on-recruiter-agent?hsLang=en) 3. [AI SMS and Phone](https://info.halda.ai/knowledge/always-on-recruiter-agent?hsLang=en#ai-sms-and-phone) June 26, 2026 # Always on Student Recruiter Phone Agent FAQs ## Answers to the most common questions about Halda's AI Phone Agent. #### **What is AI Phone?** It's an AI voice assistant that handles both **inbound** calls (people calling your AI phone number) and **outbound** calls (for example, when someone clicks "Call Me" on a form response page). During a call it can answer questions from your knowledge base, collect contact details, text the caller helpful links, and transfer to a human department. --- #### **How do I get set up?** Setup has a few stages: 1. **Request a phone number** through the in-app request form (you'll provide contact and institution details and any preferred area codes). 2. **Configure voice and greetings** under **Phone Configuration** after your phone number request is approved. 3. *(Optional)* **Set up call hand-offs** to route callers to the right department. --- #### **What can I configure about the assistant's voice and greetings?** Under **Phone Configuration** you can set: - The **outbound greeting** (how it opens a call it places) - The **inbound greeting** (how it answers calls) - A **"searching" message** for while it looks something up - The **assistant voice** (with a preview player), voice model version, language support, and a **pronunciation library** for tricky names or terms. --- #### **Can calls be transferred to a real person?** Yes. Under **Call Hand-offs** you can add up to **8 destinations**, each with a department name and phone number (for example, Admissions or the Registrar). Transfers are offered during business hours — **9:00 AM to 4:30 PM** in your account's time zone. The caller is told they're being connected and may need to briefly re-explain their question. --- #### **What does the assistant do during a call?** It can search your knowledge base to answer questions, send the caller an SMS with relevant info or links, find relevant pages on your site, and store the caller's contact details. --- #### **What's captured after a call?** Each call is saved with a **full transcript**, an **AI-generated summary**, a **recording**, the **duration**, timestamps, and the caller's number — all linked to the caller's lead profile. Calls are also automatically summarized and categorized by topic (e.g., Admissions, Financial Aid). --- #### **Where do I see call activity?** In the **Conversations** area of the Student Recruiter dashboard, where phone calls appear alongside SMS and WhatsApp. You can filter to **Phone Calls** and click any call to open its detail view — summary, topics, status/duration, full transcript with speaker labels, the recording player, and the caller's profile. From there you can also block a number. --- #### **Can I test it before going live?** Yes. The **AI Phone Test Panel** shows your configured number and its status (**Active** or **Not Configured**) and lets you place a test call to hear the assistant.   --- #### **Which countries are supported?** AI Phone is built around **US phone numbers and area codes** today. 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